ISO 10002 Quality Management Customer Satisfaction (QMCS)
ISO 10002 is a standard developed by the International Organization for Standardization (ISO) that focuses on quality management and customer satisfaction. The full title of this standard is “ISO 10002:2018: Quality management — Customer satisfaction — Guidelines for complaint handling in organizations.”ISO 10002 provides guidelines for organizations to effectively manage customer complaints. It outlines principles and processes for handling complaints in a fair, efficient, and consistent manner, with the goal of enhancing customer satisfaction and improving the organization’s reputation.
- Improved customer retention allowing them to continually meet their needs and expectations.
- Improved internal communication between departments, all working towards the same goal of customer satisfaction.
- Continual Improvement By continually monitoring and analyzing customer feedback, we can enhance customer satisfaction efforts.
- Increased customer satisfaction and loyalty.
- Improved operational efficiency.
- Enhanced brand reputation.
- Boosted employee engagement
- ISO 10002 can be seamlessly integrated with other quality management standards, like ISO 9001, to create a comprehensive quality management system.